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[논문] 기업 평판이 고객시민행동에 미치는 영향: 몰입의 매개효과를 중심으로
The objective of this study is to demonstrate the relationship among corporate reputation, customer’s commitment, and customer citizenship behavior, which play an important role in the service operation management. For this study, we derive 10 hypotheses and conducted questionnaires on corporate reputation, affective commitment, calcul...
[태그] Customer Citizenship Behavior Affective Commitment|Calculative Commitment Corporate Reputation|기업 평판이
[논문] 잠재 프로파일 분석을 통한 ICT 서비스업 이직자 특성에 대한 연구
The objectives of this study is to investigate the turnover phenomenon of employees in the ICT service industry. More specifically, this study attempted to explore the employees’ turnover pattern in the ICT service industry adopting person-centered approach using latent profile analysis. We collected an Korean ICT service firm’s HR dat...
[태그] ICT Service Industry|Employee Turnover|Latent Profile Analysis|ICT Service Industry Employee Turnover|잠재 프로파
[논문] 서비스기업 접점직원의 사내기업가정신이 인지적 성과에 미치는 영향: 조직유효성 매개효과 중심으로
The purpose of this study is to find out how each factor of the corporate entrepreneurship of service interface workers affects organizational effectiveness and perceived performance, and to find out whether organizational efficacy acts as a medium between the corporate entrepreneurship and cognitive performance. Research has shown tha...
[태그] Perceived performance Corporate entrepreneurship|Organizational commitment Job satisfaction|서비스기업
[논문] 고객불량행동이 서비스접점직원의 반생산적 과업행동에 미치는 영향: 의료기관을 중심으로
This research aims to empirically test the effects of dysfunctional customer behavior on emotional exhaustion and counterproductive work behavior in medical institutions. The Structural Equations Modeling(SEM) is used to test the research model and hypotheses. The results show that hospital employees’ perception on dysfunctional custom...
[태그] Counterproductive Work Behavior Service Encounter Employee|Dysfunctional Customer Behavior Medical Institution|고객불량행동
[논문] 서비스 기업의 위계적 조직문화가 서비스 지향성에 미치는 영향
This research addresses the hierarchical organizational culture of service firms and examines the influence on service atmosphere and service orientation. Several hypotheses were set up by establishing a research model with hierarchical organizational culture, organizational atmosphere(bullying atmosphere and educational atmosphere) an...
[태그] Educational Atmosphere Service Orientation|Hierarchical Organizational Culture Bullying Atmosphere|서비스 기업
[논문] 서비스실패 심각성과 서비스회복 공정성 지각, 회복만족 및 거래지속의도 간 영향 연구: 조절초점의 조...
Almost companies try to get customer satisfaction, because customer satisfaction is important prerequisite for promoting repurchase, WoM delivery and maintaining a continuous relationship. The customer\"s perceived service failures are caused by companies but may be caused by consumers who are service users. In this study, we demonstra...
[태그] Repatronage Intention Failure Severity|Perceievd Service Recovery Justice Recovery Satisfaction|서비스실패
[논문] 항공사 객실승무원의 상호작용공정성, 조직신뢰, 조직냉소주의, 조직시민행동의 구조적 관계 연구
The aim of this study is to investigate the structural relationship between interactional justice, organizational trust, organizational cynicism, and organizational citizenship behavior of airline cabin crew and verify the mediating effects of organizational trust and organizational cynicism in the relationship between interactional ju...
[태그] organizational citizenship behavior interactional justice|organizational cynicism organizational trust|항공사 객실
[논문] 직무불안정성이 정서적 조직몰입과 직무성과에 미치는 영향: 조직지원인식의 조절효과를 중심으로
In this study, we develop a conceptual model of the relationship between job insecurity and job performance, which is mediated by affective organizational commitment and moderated by perceived organizational support in domestic financial institutions that experienced downsizing. A cross-sectional study with 678 questionnaires obtained ...
[태그] Affective Organizational Commitment Job Performance|Perceived Organizational Support Downsizing|직무불안정성
[논문] 3차원 입체 직물의 시뮬레이션 기술
This investigation reported the simulation technologies to design the 3-dimensional fabrics such as 3 dimensional multi-layered fabric, 3 dimensional braided fabric and spacer fabric. The simulation system or software has been actively used to develop products of 3 dimensional fabric which can be reduced development costs and time. Thu...
[태그] simulation system CAD|3D fabric modeling 3D fabric|3차원 입체
[논문] 우수한 탈취율과 항산화능을 갖는 다시마 추출물의 규명
The purpose of this study was to identify novel extracts of brawn algae with the high deodorant capacity and antioxidant activity. To achieves this, an composition, deodorant performance and free radical scavenging activity were analyzed in powder and water extracts of Ecklonia cava(PEC/EEC), Saccharina japonica(PSJ/ESJ), Eisenia bicyc...
[태그] brown algae deodorant capacity|Saccharina japonica antioxidant activity|우수한 탈취
[논문] 열팽창 캡슐을 적용한 발포 폴리에스테르 필름의 최적 공정 조건 및 발포 특성
Blowing film was prepared using polyester elastomer with thermally expandable microcapsule to investigate the optimum blowing properties and the film making process. Physical properties including specific gravity, blowing efficiency, foaming shape, tensile strength and elongation of polyester film were tested by varying the process con...
[태그] polyester film optimal process condition|chemical blowing agent thermally expandable microcapsule|열팽창 캡슐
[논문] Synthetic Hydrotalcite가 클로로프렌 고무 발포체의 내염수성에 미치는 영향 연구
In this study, we investigated for synthetic hydrotalcite in chloroprene rubber foam. Experiments were carried out to find the optimum content ratio by controlling the contents of MgO and Hydrotalcite. Swelling test in toluene immersion was made to measure the crosslinking density of CR foams, and the cure properties were investigated ...
[태그] crosslinking density synthetic hydrotalcite|flat die rheometer chloroprene rubber foam|Synthetic Hy
[논문] 바이오매스 유래 이소소르비드를 이용한 폴리우레탄-우레아의 제조 및 특성 비교
Polyurethane-ureas(PUUs) were prepared from 4,4\"-methylenebis(cyclohexyl isocyanate) and various diols including isosorbide. Isosorbide is starch-derived monomer that exhibit a wide range of glass transition temperature and are therefore able to be used in many applications. PUU was synthesized by a pre-polymer polymerization using a ...
[태그] polyurethane biodegradability|isosorbide coating|바이오매스
[논문] 열처리에 의한 모발의 퇴색 및 손상도 연구
This study comparatively analyzed hair bleaching and degree of damage by the temperature of a heating tool after coloring hair with a permanent, semi-permanent or plant hair dye. According to analysis by spectrophotometer, ‘semi-permanent hair dye’ was the highest, followed by ‘permanent hair dye’ and ‘plant hair dye’ in terms of chang...
[태그] temperature FE-SEM|spectrophotometer TGA||열처리에 의
[논문] 초임계 유체 염색기술 적용 PET 섬유의 물리적 및 열적 특성 분석
In this study, poly(ethylene terephthalate)(PET) fibres dyed with Disperse Red 167 using supercritical CO₂ technology. The purpose of this study was to investigate relationship between PET fibers and supercritical CO₂ during dyeing. The effects of temperature, pressure, dyeing time and mass ratio between the dye and PET in the dyeing c...
[태그] supercritical fluid dyeing|carbon dioxide environmental friendly|초임계 유체

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