목차
History
‘WOW’ Customer Service
What ZAPPOS do for internal customer
Core Values
Recruitment
Training
Values-Based Evaluation
Sustaining the culture
Conclusion
‘WOW’ Customer Service
What ZAPPOS do for internal customer
Core Values
Recruitment
Training
Values-Based Evaluation
Sustaining the culture
Conclusion
본문내용
Free shipping(Fast delivering)
Free return shipping
365-day return policy
24/7 Customer Service (toll-free)-CLT(Customer Loyalty Team)
Order before 1pm PST for FREE Next Business Day shipping on all clothing
Price protection policy: guaranteed that if a competitor offered lower prices, it would refund 100% of the difference between the price.
Free return shipping
365-day return policy
24/7 Customer Service (toll-free)-CLT(Customer Loyalty Team)
Order before 1pm PST for FREE Next Business Day shipping on all clothing
Price protection policy: guaranteed that if a competitor offered lower prices, it would refund 100% of the difference between the price.
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