물리적 환경이 서비스 품질 평가에 미치는 영향에 관한 연구

목차

Ⅰ. 머리말

Ⅱ. 서비스 물리적 환경에 대한 이론적 고찰

1. 서비스 증거 관리

2. 서비스 물리적 환경의 의의와 유형

3. 서비스 물리적 환경에 대한 기존 연구

Ⅲ. 연구 가설 설정과 연구 설계

Ⅳ 연구 방법 및 실증 분석

Ⅴ. 논의 및 결론

본문내용

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유의하지 않은 경로 유의한 경로 유의하지 않은 경로 유의한 경로
유의하지 않은 경로 유의한 경로 유의하지 않은 경로 유의한 경로

키워드

물리적 환경,   서비스,   품질 평가,   영향,   연구