병원에서의 인터넷 전자상거래 도입 및 구현에 관한 연구

목차

I. 서 론 1
1. 연구배경 및 의의 1
2. 연구목적 4

II. 이론적 배경 5
1. 병원의 개념 및 서비스 5
2. 병원의 외래진료예약 8
3. 전자상거래 12
4. 병원의 전자상거래 및 인터넷 활용현황 25

III. 연구방법 30
1. 연구의 틀 30
2. 연구대상 및 범위 31
3. 연구분석 및 시스템설계 도구 32

IV. 연구결과 37
1. 현 시스템 분석 및 인터넷 전자상거래 전략수립 37
2. 병원의 외래진료예약 인터넷 전자상거래 모형 46
3. 병원의 인터넷 전자상거래도입에 따른 전후비교 62
4. 병원의 인터넷 전자상거래 운영 및 확산방안 65

V. 고 찰 79

VI. 결 론 83

참 고 문 헌 85

본문내용

Archives of Pathology & Laboratory Medicine 1997; 121(6): 641-5
Kalakota R., Winston AB. Electronic commerce : a manager's guide. Addison-wesley, 1996
Kalakota R., Winston AB. Frontiers of electronic commerce. Addison-wesley, 1996
Maceratini R., Rafanelli M., Ricci FL. Virtual hospitalization: reality or utopia?. Medinfo 1995; 8(2): 1482-6
Matsumura Y., Takeda H., Inoue M. Implementation of the totally integrated hospital information system(Humane) in Osaka university hospital. Medinfo 1995; 8(1): 590-3
OECD. Measuring electronic commerce, 1997
Porter ME., Millar VE. How information gives you competitive advantage. Harvard Business Review 1985; 49-60
Pouliquen B., Riou C., Denier P., et al. Using world wide web multimedia in medicine. Medinfo 1995; 8(2): 1519-23
Schmid B. Requirements for electronic markets architectures. International journal of electronic markets 1997; 7(1): 3-6
Sedor P. EDI: Electronic management is almost a reality. Hospitals 1989; 65-8
Sikorski R., Peters R. Journal of American Medical Association 1998; 280(11): 1013-4
Smith JE., Meyer GE. Organizational approach to implementing bar-code technology in a university hospital. American Journal of Hospital Pharmacy 1987; 44: 572-3
Uddin Z., Bear RA. Public-Private partnership in the Canadian environment : options for hospital pharmacies. Healthcare Management Forum 1997; 10(4): 45-7
Whinston AB., Stahl DO., Choi SY. The economics of electronic commerce. Macmillan technical publishing, 1997
Abstract
A Study on the Introduction and Implementation of Internet-Based Electronic Commerce for Hospital
Recently, Electronic Commerce(EC) is increasingly used in the business sector as internet technology is rapidly improving. While hospitals have the similar exchanging commercial factors to the business including insurance claims and drugs logistics, application of EC between patients and hospitals has been very slow in Korea.
In this study, a possibility of introducing EC to outpatient reservation at hospitals was analyzed and EC model for internet-based outpatient reservation system was developed.
Present outpatient reservation system and its EC model were analyzed using structural methods such as DFD (Data Flow Diagram), HIPO (Hierarchy plus Input-Process-Output), and E-R (Entity-Relationship) diagram. In addition, present and proposed patient reservation process were analyzed using BPR (Business Process Reengineering) method.
To successfully introduce a hospital-wide EC, 3-stage implementation strategy was also suggested in this study: hospital promotion in stage 1; internet-based patient reservation system in stage2; and internet-based EC for other hospital management such as purchasing and logistics in stage 3.
It is expected that EC can improve efficiency of patient reservation process and quality of service for patients at hospital. EC can also help strengthen a competitiveness of hospitals by establishing direct and personalized relationship with patients through internet.

키워드

외래진료예약 시스템,   HIPO,   의료서비스 마케팅,   병원경영,   원격상담,   병원마케팅