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Behavioral Intentions of Customers. Korean J Hospitality Administration 19(4): 187-206.
Kwon MYJung HKHan DY (2006). A Study on How Service Quality of Family Restaurant Exert a Significant Influence Customer Satisfaction and Revisit Intention. Korea Association of Business Education 44(1):65-92.
Lee
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Recovery Satisfaction in the
Hotel and Restaurant Industry
- Focused on Perceived Justice -
Yi, Soo-Won*·Suh, In-Duk**
This study is about service failure and recovery. Prior studies of service failure and recovery encounters have been limited to descriptive research based primarily on retrospectiv
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Sorensen, Robert C. and
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Behavioral Intentions of Customers. Korean J Hospitality Administration 19(4): 187-206.
Kwon MYJung HKHan DY (2006). A Study on How Service Quality of Family Restaurant Exert a Significant Influence Customer Satisfaction and Revisit Intention. Korea Association of Business Education 44(1):65-92.
Lee
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