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키워드 ; 고객만족경영, CSM, Customer Satisfaction Management, 고객서비스, 고객만족서비스, 소비자 우선
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경영학 1. 고객 만족
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Joung KH (2004). The Effect of Family Restaurant's Service Quality on Customer Satisfaction and Revisit Intention. Korean J Culinary Res 10(4): 84-95.
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New York: wiley, 145-150.
Joung KH (2004). The Effect of Family Restaurant's Service Quality on Customer Satisfaction and Revisit Intention. Korean J Culinary Res 10(4): 84-95.
Kang SUNa YS (2004). The Analysis toward Consumption State, Import and Export in the World Coffee Market: The Case of Korea
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