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restaurants,” Journal of Hospitality Marketing & Management, 25(5), 523-546.
Jung-ja Lee and Tae-hwan Yoon.(2007), “The Influence of Perceived Risk on Overall
Satisfaction and Loyalty: Focused on the Customers at Family Restaurant in
Seoul,” Journal of Tourism Sciences of Korea, 31(2), 205-222.
Ga
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How can employees engage customers?
Application of social penetration theory
to the full-service restaurant industry by gender
기존의 고객
유지 비용
새로운 고객
확보 비용
기존의 고객들과의 장기적인 관계를
형성하는 방법에 초점을 두고 있음
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Employees in Coffee Restaurants from the Employers` Viewpoint. Korean J Culinary Res 15(3): 271-283.
Oliver RL (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. J Marketing Res 17(4): 460-469.
Parasuraman AZeithaml VABerry LL (1985). A conceptual model of servi
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Franchisees)
11) 취업지원 노동자(employment promotion worker - 추가가능)
Ⅵ. 유엔수산 결의안
1. 회의개요
1) 목적
2) 참석국가
3) 아국대표
2. 회의결과
3. 주요 조문내용
1) 서문
2) 1장 : 지속가능한 수산업 달성
3) 2장 : 유엔공해어족보존협정 이
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introduction
Toulesjour is the organization providing European style breads, cakes and coffees. It is operating in South Korea with approximately 1400 branches located in different part of the country (info toulesjour, 2012). Despite the short history of company operation, the company grew tremendo
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Employees in Coffee Restaurants from the Employers` Viewpoint. Korean J Culinary Res 15(3): 271-283.
Oliver RL (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. J Marketing Res 17(4): 460-469.
Parasuraman AZeithaml VABerry LL (1985). A conceptual model of servi
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Employees", Sloon Management Review, Summer, 1995, pp.73∼83.
Gutak, B.A, The Dynamics of Service : reflections on the changing nature of customer / provider interations 1st ed., Jossey-Bass Inc, 1995.
J.A. Czepiel, M.R.Solomon & C.F. Surprenant eds., Lexington, MA : Lexington Books, pp.243∼254.
Ja
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Restaurant, Anytown, NJ (September 1997-May, 1998) Provided excellent service to patrons. Trained new employees.
ACTIVITIES (특별한활동)
Volunteer for Big Sisters (Fall 1999 to present)
Chorus (Fall 1998 to present)
Intramural Tennis (September 1999)
News Reporter, Skylark
(High School Newspap
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