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of Repeat-Visit and Word-of-mouth -Case of family restaurants in Daegu region. Korean J Hospitality Administration 19(3): 127-147.
Kim GJByun GI(2010). The Comparison of Homemade and Foreign Takeout Coffee Shop Brands in Potential Effects of Their Service Quality on Satisfaction and Behavioral Inten
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and Dick Schaaf (1990), The Service Edge: 101 Companies That Profit from Customer Care, New York: New American Library.
<Abstract>
A Study on the Relation between the Severity of
Service Failure and Recovery Satisfaction in the
Hotel and Restaurant Industry
- Focused on Perceived Justice -
Y
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of Retailing, Vol. 66, No. 3, Fall, pp. 315-335.
[10] Kellogg, Deborah L., and Winter Nie(1995), "A Framework for Strategic Service Management," Journal of Operation Management, Vol. 13, pp. 323-337.
[11] McCollough, M. A., and S. G. Bharadwaj(1992), "The Recovery Paradox: An Examination of Consumer
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of a model of Perceived Service Quality and Satisfaction", Journal of Retailing, 72(2), 201-14
Taylor, Steven A. and Thomas l. Baker(1994), "An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Customers' Purchase Intentions", Journal of Retailing,
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and patient satisfaction," Journal of Health Care Marketing, Vol. 1, Iss. 4, pp. 25-31.
Gronroos, C. (1984), "A service quality model and its marketing implication," European Journal of Marketing, Vol. 18, No. 4, pp. 36-44.
Gronroos, C. (1990), Service management and marketing: Managing the moments
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of Repeat-Visit and Word-of-mouth -Case of family restaurants in Daegu region. Korean J Hospitality Administration 19(3): 127-147.
Kim GJByun GI(2010). The Comparison of Homemade and Foreign Takeout Coffee Shop Brands in Potential Effects of Their Service Quality on Satisfaction and Behavioral Inten
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on the elements of the complaint in advance and to provide guidance so that the customer satisfaction level can be increased. Likewise, it is also necessary to increase the effect of word-of-mouth publicity.
Price attributes were found to enjoy relatively high satisfaction level. However, differenti
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of muscle sympathetic outflow during static lung inflation depends on a high intrathoracic pressure. J Auton Nerv Syst. 1998 Feb 5;68(3):135-9.
24. Englund EK, Rodgers ZB, Langham MC, Mohler ER 3rd, Floyd TF, Wehrli FW. Simultaneous measurement of macro- and microvascular blood flow and oxygen satur
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the C-suite. Chief marketing officers (CMOs) and global brand leaders embrace new quantitative results and transparency on the effectiveness of their programs.(Peng 2013)
≪ … 중 략 … ≫
CHAPTER 2
REVIEW OF LITERATURE
Despite the strong interest in international marketing there
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and berry, L. L.(1990). Delivering Quality service: Balancing Customer Perceptions and Expectations, free press
※ 부록
안녕하십니까?
바쁘신 와중에도 설문에 참여해 주셔서 감사합니다.
이 설문지는 2009년 동양대학교 학생의 행정서비스에 대한 만족도에 대해 조사하
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in SanDiego State University,SanDiego,USA.
Stayed with American family in their house.
Jun. 93 - Dec. 93 Serve in a restaurant Bremer,
Franchising coffee shop.
Served for customers and manage money.
MILITARY SERVICE
Jan. 94 - Mar. 96 Served as Korean Army in a communication field.
Discharged fr
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in SanDiego State University,SanDiego,USA.
Stayed with American family in their house.
Jun. 93 - Dec. 93 Serve in a restaurant Bremer,
Franchising coffee shop.
Served for customers and manage money.
MILITARY SERVICE
Jan. 94 - Mar. 96 Served as Korean Army in a communication field.
Discharged fr
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 |
deals were $2M per year.
Created and updated quarterly review reports on the credit status of customers in compliance with the Korean Financial Supervisory Service regulations by collaborating with other departments, resulting in effective due diligence and strengthened teamwork. Educ
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In a position, I spent a great deal of time on the phone and in stores with clients discussing their complaints. Also, I learned other languages to provide more excellent customer service to my customers. I am always feel fruitful helping international visitors. 1.영문이력서
2.영문 커버레터
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the rest of my life. In any technology-related field, keeping up to date through continuing education is of the utmost importance. Continuing education can include on-the-job training, courses sponsored by the employer, and courses taken in new technologies as they emerge. I plan to be not only a ca
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