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customers' satisfaction.
In conclusion, service offers have a need to know how service products differed to customers are selected and appraised. Until now, our recognition has been confined mainly to products themselves, but when service can exert its value much more. accordingly, under the recogn
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value and re-use intention was tested, (4) re-use intention presented relatively strong relationship with relation quality geared from interaction between customer and service supplier than with customer satisfaction.
Some implications of these results are discussed. Among others, it is noted that
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the products suitable for each class, good quality products for workers and low price products for students. Lastly, provide positive services.
Not only provide good after-sale-service for customers dissatisfaction about any product but also always check the buy satisfaction degree in the online sh
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and V.A. Zeithaml, "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions," Journal of Marketing Research, Vol. 30 (February), 1993, 7-27.
Zithaml, V. A., "Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence" Journal of Mark
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The Kellog Marketing Faculty (2003), "Kellog on Meketing.", 세종연구원. 또한 통신기술과 함께 발달한 매체의 영향력은 이미 우리 사회를 과잉 커뮤니케이션 사회로 변모 시켜 놓았고, 과거 불특정 다수를 겨냥하여 단순히 '말하는 행위'만이 중시되었던 공
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the members can feel the clean image from the outside as well.
As for the promotion attributes, satisfaction level is low. Manager needs to always pay attention to the customer trend, as well as strengthen communication, which is a form of the direct and interaction based marketing. Internet, websit
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The theory of buyer behavior. New York: wiley, 145-150.
Joung KH (2004). The Effect of Family Restaurant's Service Quality on Customer Satisfaction and Revisit Intention. Korean J Culinary Res 10(4): 84-95.
Kang SUNa YS (2004). The Analysis toward Consumption State, Import and Export in the World Co
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In short, the results of this research depict below.
The elements that customers affect the intention of purchase in food category in open market are the evaluation of products, the quality of products, delivery, homepage, interface and the marketing of sellers. Interface and the marketing of selle
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and LL. Berry. 1990.
6. J. E. Swiss, 1992.
7. A. RafaeIi and R. I. Sutton, Expression of Emotion as Part the Work R
0Ie, Academy of Management Review, 1987.
8. B. Schneider, J.J. Parkington and V.M. Buxton, EmpIoyee and Customer
Perceptions of Service in Banks, Administrative Science QuarteIy, 1980
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and Jones, M.(1994). "service Quality", international Journal of Quality&Reliability Management,11(9).
Zeithaml, V. A., Parasuraman,A.and berry, L. L.(1990). Delivering Quality service: Balancing Customer Perceptions and Expectations, free press
※ 부록
안녕하십니까?
바쁘신 와중에도 설문에 참여
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nges with customers and global financial flows, to obtain information about the real economy in the long term we will spend a lot of time.
PB to meet a good man and building a relationship that can go a sticky future star is a career. To defend the principle of trust and customer loyalty when you ne
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the world as a global CEO.
Three years later, I will grow as Malaysia UNIQLO store manager. Based on the experience lived in Malaysia, I will train local staffs , and I will hear the voice of the customer in the global environment. I definitely promise to fulfill the responsibility of achieving cus
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in resource management (manpower, chemicals and vehicles), customer tracking, report analysis and generation.
Design of Corporate Computer Networks project
Lead project, draft overall project plan, distribute workload, create effective communication among team members, and manage time and meetings
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A sales and marketing professional with over 4 year experience in a leading oil refining and marketing company, who has had consistent records of improving profit margin, developing potential customers and securing customer loyalty. 1.PROFESSIONAL EXPERIENCE
-. Accounts
-. Key Responsibiliti
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and global business situations, and the essence of management and customer behavior. It would be a wonderful opportunity for me to enter your company. I think that my strong knowledge and skills would be helpful to your company. Thank you very much.
제 전공은 경영학입니다. 그래서 국내외 비즈니스
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