|
of Service Marketing, Vol. 7, 1, 1993, 59-68.
Rust, R.T. and Oliver, R.L, Service Quality: New Directions in Theory and Practice, Sage Publications, London, 1994, 1-19.
Sasser, W.E..Jr., Olsen, R.P., and Kefalas, D.D., Management of Service Operations: Text and Cases, Allyn & Bacon, Boston, MA, 19
|
|
|
of Commerce, Connecting the Nation: Classrooms, Libraries, and Health Care Organizations in the Information Age, 1995.
119) Vian, Kathleen & Johansen, Roberts, "Knowledge Synthesis and Computer- Based System: A Validation Study", Information and Management, Aug., 1991.
120) Yang, Heeseung, 1998, "Wi
|
|
|
Of Shopping," fortune, March 24, 1980, pp.105-107.
·"Marshall Field's Too Successful Strategy," Fortune, march 22, 1982, pp.32-34.
·"Marshall Field ; Is Independence Worth It?," Fortune, February 12, 1979, pp.107-109.
·Michael Levy & Barton A. Weitz(1992) "Retailing Management" IRWIN, Boston, MA.
|
|
|
services: New directions under TANF? Families in society. 80(1). 78-90.
Hagen, L. 1998. The new welfare law: "tough on work". Families in Society. 79(6).596-605.
Hagen, L. & Wang, L. 1993. Roles and functions of public welfare workers. Administration in social work. vol. 17(2). 81-103
Hagen, L. 1
|
|
|
Case Management and the Elderly, Lexington Books.
Woodarski, Johns S & Williams-Hayes, Mona M, 2002, "Utilizing case management to maintain the eldery in the community", Journal of Gerontological Social Work: Vol. 39.
Werrbach, Gail B., 2002 "Providing intensive child case management services: How d
|
|
 |
case of bill collectors. Administrative Science Quarterly. 36.
Vroom, V. H.(1964), Work & Motivation, New York: John Wily & Sons.
Wei & Albright(1988), Correlates of organization-based self-esteem: An empirical study of US coast guard cadets, International journal of management, 15(2), 218-25.
Whar
|
|
|
Role of Parking in Transportation Systerm Management", Transportation Research Record 682, Washington D. C. Transportation Research Board, p.25, 1978
[11] Direnzo, John F. Ciam, Bart and Barber, Edward, "A Study of Parking Management Tactics" Volume 2: Overview and Case A Studies, Report No FHWAPL-
|
|
|
of South Korean Military 68
c. Readiness of Korean Military 69
C. SOCIAL/ECONOMIC AREA 73
1. Negative Factors 73
a. The Costs of Unification 73
b. Social and Religious differences 76
2. Positive Factors 78
a. Unification education 78
b. Roles of NGOs 81
V. CONCLUSION 84
LIST OF REFERENCES
|
|
|
Services Management, Vol. No. pp.119∼142
Johnston, Robert, "Operations; From Factory to Service Management", International Journal of Service Industry Managerment, Vol. 5, No.1, 1994, pp. 49∼63.
Keaveney, S. M., "Customer Switching Behavior in Service Industries; An Exploratory Study", Journal of Ma
|
|
|
YJLa SA (2003). The Relative Effects of Three Dimensions of Service Quality on CS. A Comparative Study of Existing vs. Potential Customers. Korea Marketing Rev 18(4): 67-97.
Zeithaml VABitner MJ (1996). Services marketing, New York NY: McGraw-Hill, 8. 서론
이론적배경
분석결과
결론 및 시사점
|
|
 |
of discipline, the quality sometimes
lacking in many of the youngsters as suggested by my grandfather.
During my part-time job as assistant manager at Lawson Retail Outlet,
I have learned the importance of strong work ethic and cash management.
Finally, I have served as computer programmer at the Co
|
|
 |
manager and why?
당신이 선호하는 메니저는 누구이며 그 이유는 무엇인가요?
18. Do you know who our competitors are?
당신의 저의 회사의 경쟁업체가 누구인지 아십니까?
19. Do you feel that you are an organized person?
당신은 스스로 정리가 체계적으로
|
|
메뉴펼치기
