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risk鞚 氚滌儩瓿 攴胳棎 雽頃 甏毽 鞁滌姢韰滌潣 甑稌鞚 旮办梾鞚 歆侂┐頃橁碃 鞛堧姅 霕 頃橂倶鞚 氤頇 瓿检爼鞙茧 鞚胳嫕頃挫暭 頃滊嫟. 旮办梾 頇滊彊鞚 鞐煬 攵攵勳棎靹 氚滌儩頃橂姅 雼れ枒頃 瓴届榿 鞙勴棙霌れ棎 雽頃 攴鸽摛鞚 臧栮碃 鞛堧姅 歆鞁濌臣 瓴巾棙鞚挫暭毵愲 e-business鞐 雽頃 毵堨紑韺
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e-Business 氇嵏鞐 鞝來暕頃 e-CRM
靷澊氩 氍疙檾旖橅厫旄 牍勳雼堨姢 瓿检爼CRM 靷臁办偓, "SK 靷臁办偓", 2003
CRM ONLINE, "順勲寑氚表檾鞝愳潣 CRM 靷", 2003
順勲寑氚表檾鞝 CRM 氚╈劃氩 鞚挫矤靹, "順勲寑氚表檾鞝愳潣 瓿犼皾毵岇” 瓴届榿鞐 甏頃 靷鞐瓣惮", 2001
頃滉淡 NCR CRM 旎劋韺 攴鸽９,
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e-Business 靷梾攵 鞁犾劋 氚 IT鞝勲嫶 臁办 鞖挫榿
氍挫劆 鞚疙劙雱缝劀牍勳姢毳 頇滌毄頃 鞁犾毄旃措摐 甏霠 臧侅 鞝曤炒臁绊殞 靹滊箘鞀 氚 鞓澕鞚 旮堨湹靸來拡 韺愲Г 鞁滌姢韰 甑稌
鞗愳姢韱 靽柬晳氇(www.LGMySHOP.com) 甑稌
鞛愲彊彀 韺愲Г 靷澊韸(www.LGMyCAR.com) 甑稌
2001 頃滉淡鞝勳瀽
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e-business 鞝勱皽氚╉枼.
4). 鞚挫灔鞖 (1998), 銆岇劚瓿惦菠觳橁赴鞐呾潣 韸轨劚 靷鞐瓣惮銆, 銆庪菠觳橁步鞓侅棸甑, 1(1), 101-128.
5). 鞚挫灔鞖奥逢箑靹犿檷 (1998),銆庪菠觳橁赴鞐呾潣 順勴櫓瓿 氚滌爠氚╉枼銆, 氩れ矘旮办梾順戫殞.
6). 鞚挫灔鞖奥缝灔靾橂崟 (1998), 銆岆菠觳橁赴鞐 靹标车鞖旍澑鞐 甏頃 鞚措鞝
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e-Business 鞐愳劀鞚 毵堨澕毽頂勲攴鸽灗鞚 鞁犽鞕 甏瓿勲鞛呾潉 韱淀暣 敫岆灉霌 鞎犿樃霃勳棎 氙胳箻電 鞓來枼.
11) 甓岇垬鞎, 鞚挫潃瓴, 斓滌氇. (2005). 順勲寑靷殞鞕 韺厴. 甑愴暀鞐瓣惮靷.
12) 旯頇. (2008). 鞚疙劙雱缝繝韽办潉 鞚挫毄頃 頃╇Μ鞝 頄夒彊鞚措鞚 頇曥灔氇嵏鞐 甏頃 鞁れ 鞐
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氅旊壌韼检箻旮
