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Customer Satisfaction and Complain Reports,” Journal of Marketing Research, 20(February), pp. 21 ?28 Berry, Leonard L, and A, Parasuraman(1991), Marketing Services: Competing Through Quality, The Free Press.
16). Boulding, William, Richard Staelin, Ajay Kialra, and Valerie Zeithaml(1993) 제 Ⅰ
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hard to achieve my career goal which is to become an analyst.
면접관 :What are your greatest strengths and weaknesses?
지원자 :My strength is my flexibility to handle change. As customer service manager at my last job, I was able to turn around a negative working environment and develop a very supp
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고객중심(customer-orientation)
-전사적 마케팅(total marketing)
-고객만족과 조직목표의 통합(customer satisfaction & organizational objective)
고객중심적 사고
-조직혁신 : 전사적 마케팅체제
-과정으로서의 고객만족
-최종 목표로서의 기업만족 달성
-최고
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They like him to be wise, strong, and hard-working. They want him to be friendly, handsome and true.
① honest ② strong ③ diligent
④ handsome ★⑤ ordinary
* 주어진 국문을 영문으로 옮기고자 할 때에 빈 칸에 적절한 단어를 적으시오. (주관식3～주관식4, 각 5점)
[주관식3]
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마케팅지향적 이념
(1) 고객중심(customer-orientation)
(2) 전사적 마케팅(total marketing)
(3) 고객만족과 조직목표의 통합(customer satisfaction & organizational objective)
2. 사회지향적 이념
3. 고객만족 경영 이념 : 마케팅 이념의 경영차원 확장
결론
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hard at everything and I have the passion for it. I get along well with others and I'm very optimistic.
As all this advantage, I strongly feel that I can make a good relationship with customer with my all skills and ability.
I believe anything can be achieved if I try my best. I also trust that I c
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hard-working college student.
<자기소개서10>
저는 딸 부잣집의 막내딸입니다. 엄격한 아버님은 언제나 예의를 몸에 익히고 살아가라고 늘 말씀하셨습니다. 그래서 어렸을 때부터 남의 입장을 먼저 생각하는 습관이 길러지게 되었습니다.
대학시
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hard working
제 단점은 잠이 너무 많아 항상 졸려한다는 것입니다. 하지만 이제 학교도 복학했으니 정신잘차리고 극복해나갈 생각입니다.
제 장래희망은 환경분야에 큰 기둥이 되고싶습니다.
one of my weakness could be sleepiness. but as i have to attend unive
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working as a flight attendant for 00Airlines now.
She's recommended me to get a job as a flignt attendant. I know working as a flight attendant is not that easy. It's a physically hard work, but I believe I can manage all kinds of work without any problem. I'm very healthy. I want to have a chance
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법칙을 지켰기에 학교 친구들은 저를 '10minutes'를 히트시켰던 이효리라고 부르곤 했습니다. 1. 성실성(Diligence)
2. 고객만족(Customer satisfaction )
3. 열정(Passion)
4. 목표지향성(Goal orientation )
5. 분석력(Analytical skills)
6. 소통(Communication)
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