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V.
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of employee satisfaction,commitment, trust and organizational citizenship behaviors. Journal of Management, 22, 2: 259-298.
Quinn, R. E., & Cameron, K. 1983. Organizational life cycle and shifting criteria of effectiveness: Some preliminary evidence, Management Science, v. 29, pp. 35-51.
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1. 정책홍보관리실
① 기획총괄팀 9
② 인사조직팀 17
③ 법무지원팀 8
④ 홍보기획팀 9
⑤ 예산총괄팀 12
⑥ 투자심의팀 9
⑦ 정보화기획팀 17
⑧ 국제협력팀 10
2. 국토균형발전본부
① 국토정책팀 11
② 수도권정책팀 9
③ 지역발전정책팀 13
④
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Citizenship Behavior)의 고려
역할에 규정되어있는 행위를 초월하여 직무를 수행하려는 적극적인 마음자세
보상이나 처벌의 약속이 없는 상황에서 자율적으로 이루어지는 행위들
① 이타적 행동(Altruism) : 특정인에게 도움을 주는 원조적 행동
②
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Behavior: A Framework for Improving Selling Effectiveness," Journal of Marketing, 50, 174-91.
Williams, L. J. and S. E. Anderson(1991), "Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors." Journal of Management, 17(3), 601-617.
<Abst
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Citizenship on Tele- vision,”Public Opinion Quarterly, 15, Win., pp.679~691.
35. Youjae Yi(1990),“A Critical Review of Consumer Satisfaction,”Review of Marketing, pp.68~123.
Abstract
Difference of Customer Satisfaction Variables with the Student Characteristics
Kim, Yong-ho
Marketing is a topic of
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Affective Responses and Postpurchase Process." Journal of Marketing Research , 14,Aug, 258-270.
WTO. 1988. "Quality control of Tourism Products and Services," Sofia, p.6.
Yi, You Jae, "A Critical Review of Consumer Satisfaction", in Review of Marketing, Valarie A.Zeithaml, Chicago; American Marketin
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Affective Influence on Consumer Satisfaction with Products", Journal of Consumer Research, 7(June), 86.
Yi Y. J.(1990), "A Critical Review of Consumer Satisfaction Review of Marketing (ed.)", Valerie A. Zeithaml (Chicago : American Marketing Association), 68-123.
<Abstract>
A Empirical Study o
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Customer Use(NJ: Lawrence Erlbaum Associates, Publishers), pp. 217-235.
[16] Rice, R. E.(1984), "Development of New Media Research", in R. E. Rice & Associates(eds.), The New Media(CA: Sage), pp. 15-31.
[17] Rafaeli, S.(1988) "Interactivity: From New Media to Communication", in J. Hawkins, M. Wiem
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