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based marketing. Internet, website, mobile phone and others are leveraged actively to diversity the customers.
Product and physical evidence are not significant as the elements that influence satisfaction level. Thus, improvement is needed. Price, promotion, servicing process, members, location and
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Design, 태림문화사.
Hiller, B., 1996, Space is The Machine, Cambridge University Press.
Hiller, B., and Hanson, J., 1984, The Social logic of Space, Cambridge University Press.
Jaskiewicz, F., 2000, “Pedestrian Level of Service Based on Trip Quality”, Transportation Research Circular, TRB.
Jonathan,
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