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논문 1,442건

service failures are caused by companies but may be caused by consumers who are service users. In this study, we demonstrated the effect of the seriousness of service failure on the justice of service recovery, its effect on recovery satisfaction, and the effect of recovery satisfaction on intention
  • 페이지 28페이지
  • 가격 6,000원
  • 발행일 2020.03.31
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국서비스경영학회
  • 저자 신용선
service recovery had a significantly positive effect on the perceived justice. Especially, behavioral recovery of beauty shops was the major significant factor affecting perceived justice. Second, distributive justice and interactive justice had a significant effect on satisfaction. However, procedu
  • 페이지 14페이지
  • 가격 4,900원
  • 발행일 2015.09.25
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국패션비즈니스학회
  • 저자 ( Eun Jeong Ryou )
The purpose of this study was to investigate the effects of the service recovery justice of sports brand stores on the customers\" recovery satisfaction and behavioral intentions. For the purpose of study, 380 surveys samples were th distribute sports brand customers who experienced and 345 samples
  • 페이지 13페이지
  • 가격 6,000원
  • 발행일 2020.05.06
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국체육과학회
  • 저자 정권혁, 전익기
This study attempted to investigate the relationship between the effect of service recovery justice of customers who experienced service failure upon recovery satisfaction and the effect of recovery satisfaction upon long-term orientation. The survey was conducted among 293 customers who experienced
  • 페이지 22페이지
  • 가격 6,200원
  • 발행일 2020.04.25
  • 파일종류 아크로벳(pdf)
  • 발행기관 관광경영학회
  • 저자 홍진선 ( Jinsun Hong ) , 장인환 ( Inhwan Jang )
satisfaction. Despite the importance of global markets, little research has examined the impact of customers` cultural value orientation in implementing effective service recovery programs. Using data from both Chinese and Korean respondents, we investigated how consumer perceptions of service recov
  • 페이지 19페이지
  • 가격 6,000원
  • 발행일 2020.06.01
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국관광연구학회
  • 저자 유창, 한진수
서비스 회복의 공정성은 상호작용적 공정성, 분배적 공정성, 절차적 공정성 순으로 회복만족에 긍정적인 영향을 미치는 것으로 나타났다.The purpose of this study is to suggest the effects of service recovery justice on customer emotion and recovery satisfaction in the air
  • 페이지 22페이지
  • 가격 6,200원
  • 발행일 2020.04.25
  • 파일종류 아크로벳(pdf)
  • 발행기관 동북아관광학회
  • 저자 김미경 ( Kim Mi-kyung ) , 김화진 ( Kim Hwa-jin )
justice, procedural justice and interactive justice) of the justice theory on the basis of recovery satisfaction, in determining evangelism. In order to investigate the relationship, the survey was conducted to customers whom have experienced service failure with in the last year. This study found o
  • 페이지 15페이지
  • 가격 6,000원
  • 발행일 2020.02.24
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국호텔외식관광경영학회
  • 저자 백림정, 한진수
service recovery justice, customer`s emotion and customer satisfaction by applying new theory about percept justice through the service recovery process of the hotel restaurant. And it aims to verify moderating effect of arousal between the customer`s emotion response(positive and negative emotion)
  • 페이지 20페이지
  • 가격 6,000원
  • 발행일 2020.06.02
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국고객만족경영학회
  • 저자 임철환 ( Chul Hwan Lim ) , 한진수 ( Jin Soo Han )
This study aimed to identify how service recovery works on beauty satisfaction and behavioral intentions at skin care shops. Wesurveryed skin care customers and investigated the relationships between recovery justice and beauty satisfaction. We also tried toanalyse the mediating effects of gender an
  • 페이지 8페이지
  • 가격 3,500원
  • 발행일 2015.02.25
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국미용학회
  • 저자 허은주 ( Eun Ju Heo ) , 하명희 ( Myung Hee Ha ) , 김세범 ( Sae Bum Kim )
justice perception and switching intentions in the service failure and recovery context the study has centered mainly on justice perceptions, satisfaction and switching intentions after service failure. The researcher found that justice perceptions had negative effects on switching intentions, but s
  • 페이지 9페이지
  • 가격 6,000원
  • 발행일 2020.06.01
  • 파일종류 아크로벳(pdf)
  • 발행기관 한국콘텐츠학회
  • 저자 정현영
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