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service of nurses, staff and support manpower is considered to be most important. An improvement of operating system related to procedure of using hospital and education for reform of consciousness of employees on service will be activated for satisfaction of patients.
氤戩洂鞚 靹滊箘鞀 頀堨 韸轨劚瓿 靹
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Service Quality on Customer Satisfaction and Revisit Intention. Korean J Culinary Res 10(4): 84-95.
Kang SUNa YS (2004). The Analysis toward Consumption State, Import and Export in the World Coffee Market: The Case of Korea, U.S.A., Japan Market. Korean J Culinary Res 10(3): 65-82.
Kim DJKim GJ (201
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靹滊箘鞀れ潣 頀堨鞚 瓿犼皾毵岇”鞐 氙胳箻電 鞓來枼鞐 甏頃 鞐瓣惮. 歆氚╈棸甑 鞝3路4順,pp.117-143
Banwet, D. & Datta, B. (2003). A Study of the Effect of Perceived Lecture Quality on Post-Lecture Intentions. Work Study. 52(5). 24-35.
Rust, R. T. & Oliver, R. L. (1994). Service Quality: New Directions i
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靹滊箘鞀 26
1) 鞖╈棴 順 靷牅 靹滊箘鞀 26
2) 鞁滌姢韰 順 靷牅 靹滊箘鞀 28
2. 靷毄鞛 靺頂 韱奠牅順 鞛愲彊靷牅 鞁滌姢韰 31
1) 霐旍韯胳棎鞚挫鞁滌姢韰滌潣 臧滊厫 31
2) 霐旍韯胳棎鞚挫鞁滌姢韰滌潣 鞎岅碃毽瓿 鞝侅毄 氩旍渼 35
鞝3鞝. 旮办垹靾橃毄氇嵏 44
1. 旮办垹靾橃毄氇嵏(TA
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靹滊箘鞀ろ拡歆堨棎 甏霠悳 歆堧鞛呺媹雼.
靹 氍 雮 鞖
鞝勴榾 攴鸽爣歆 鞎婋嫟
攴鸽爣歆 鞎婋嫟
氤错喌
鞚措嫟
攴鸽爣雼
毵れ毎 攴鸽爣雼
鞙犿槙靹
1
韺姢韸疙懜霌滌潣 鞝勳泊鞝侅澑 觳舶靸來儨電 鞏戫樃頃滉皜
2
鞁る偞, 鞕 鞚疙厡毽柎 氚 鞛レ嫕鞚 鞏戫樃頃滉皜
3
膦呾梾鞗愳潣 鞖╇電 觳舶頃橁碃 雼爼
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Service Model for Pedestrians at Signalized Intersections", Transportation Research Record No. 1939, TRB, National Research Council, Washington D.C., 2005
25. "Quality/Level of Service Handbook", Florida Department of Transportation, Office of the State Transportation Planner, 2002
26. Richard G Dow
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Service Based on Trip Quality鈥, Transportation Research Circular, TRB.
Jonathan, Byrd, and Sisiopiku, Virginia P., 2006, 鈥淐omparison of Level of Service Methodologies for Pedestrian Sidewalks鈥, TRB Annual Meeting.
Lai, S. K., and Hopkins, L. D., 1989, 鈥淭he Meanings of Tradeoffs in Multiattribute Eva
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Quality
3) Service
4) Cleanliness
5) Value
6) Food Service
7) 毵ル弰雮犽摐鞚 臧曥爯瓿 鞎届爯
鈪. 瓿犼皾毵岇” 臧滊厫 & 韸轨
1. 鞝滍拡鞝勲灥
1) 鞝滍拡(頀堨) / 靹滊箘鞀れ潣 響滌頇
2) 鞁犾牅頀 臧滊皽
2. 鞚胳爜鞛愳洂甏毽 鞝勲灥
1)
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Quality) 靹滊箘鞀(Service) 觳舶(Cleanliness) 臧旃(Value) 搿 甑劚霅 鞚措ジ氚 鈥楺SC&V鈥 霛茧姅 毵ル弰雮犽摐鞚 霃呿姽頃 旮办梾 鞝曥嫚鞚措嫟.
毵ル弰雮犽摐電 鞚 QSC&V毳 氚旐儠鞙茧 鞝勳劯瓿勳爜鞙茧 霃欖澕頃 毵ル弰雮犽摐 頄勲矂瓯办潣 毵涭潉 鞙勴暣 鞗愳灛耄 甑瀰鞐愳劀攵韯 鞝滍拡鞚 鞓弰, 鞙犾
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靹滊箘鞀 毵堨紑韺呾棎 甏頃 鞚措鞝 瓿犾鞍 ----------7
1. 靹滊箘鞀れ潣 鞝曥潣 ----------------------------------7
2. 靹滊箘鞀れ潣 旮半掣鞝 韸轨劚 ---------------------------13
3. 靹滊箘鞀 旮办梾鞚 毵堨紑韺 鞝勲灥 -----------------------20
4. 靹滊箘鞀れ棎 雽頃 氤淀暕鞝 毵堨紑韺 ---------------------22
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氅旊壌韼检箻旮
