목차
Ⅰ. 서 론
Ⅱ. 연구배경
2.1 고객자산
2.2 브랜드자산
2.3 고객자산과 브랜드자산 간의 차이
Ⅲ. 연구 모형 및 가설의 설정
Ⅳ. 실증 설계 및 가설 검증
Ⅴ. 결론 및 시사점
Ⅱ. 연구배경
2.1 고객자산
2.2 브랜드자산
2.3 고객자산과 브랜드자산 간의 차이
Ⅲ. 연구 모형 및 가설의 설정
Ⅳ. 실증 설계 및 가설 검증
Ⅴ. 결론 및 시사점
본문내용
alla, Goutam N, and Tasadduq A. Shervani (1996), "Dimensions and Types of Supervisory Control: Effects On Salesperson Performance and Satisfaction," Journal of Marketing, 60, January, 89-105.
Davis, Scott, Jeffry Inman and Leigh McAlister (1992), "Promotion has a Negative Effect on Brand Evaluations Or Does It? Additional Discounting Evidence," Journal of Marketing Research, 29, February, 143-148.
Dodds, William B., Kent B. Monroe, and Dhruv Grewal (1991), "Effects of Price, Brand, and Store Information on Buyers' Product Evaluation," Journal of Marketing Research, 28, August, 307-319.
Grover, Rajiv and V. Srinivasan (1992), "Evaluating the Multiple Effects of Retail Promotions on Brand-Loyal and Brand-Switching Segments," Journal of Marketing Research, 29, February, 76-89.
Hauser, John R. and Birger Wernerfeldt (1990), "An Evaluation Cost Model of Consideration Sets," Journal of Consumer Research, 16, March, 393-408.
Hogan, John E., Katherine N. Lemon and Roland T. Rust (2002), "Customer Equity Management: Charting New Directions for the Future of Marketing," Journal of Service Research, 5(1), 4-12.
Johnson, Tod (1984), "The Myth of Declining Brand Loyalty," Journal of Advertising Research, 24, Feb-Mar, 9-17.
Kamp, Edward and Deborah J. MacInnis (1995), “Characteristics of Portrayed Emotions in Commercials: When Does What Is Shown in Ads Affect Viewers?,” Journal of Advertising Research, 35, Nov-Dec, 19-28.
Keller, Kevin Lane (1993), "Conceptualizing, Measuring, and Managing Customer-Based Brand Equity," Journal of Marketing, 57, January, 1-22.
_________________ (2002), Strategic Brand Management: Building, Measuring, and Management Brand Equity, 2nd ed, Prentice-Hall Inc.
Lemon, Katherine N., Rust, Roland T., Valarie A. Zeithaml (2001), "What Drives Customer Equity," Marketing Management, 10, Spring, 21-25.
Lusch, Robert F. and Michael G. Harvey (1984), "Opinion: The Case for an Off-Balance-Sheet Controller," Sloan Management Review, 35, Winter, 101-105.
Mitchell, A. and J. C. Olson (1981), "Are Product Attribute Beliefs the Only Mediators of Advertising Effects on Brand Attitude?," Journal of Marketing Research, 18, August, 327-330.
Mela, Carl F., Sunil Gupta and Donald R. Lehmann (1997), "The Long-term Impact of Promotion and Advertising on Consumer Brand Choice," Journal of Marketing Research, 34, May, 248-261.
Rao, Akshay R. and Kent B. Monroe (1989), "The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrated Review," Journal of Marketing Research, 26, August, 351-357.
Rust, Roland T., Valarie A. Zeithaml and Katherine N. Lemon (2000), Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy, The Free Press.
Schultz, Don E. (1997), "Brand Equity Has Become Oh So Fashionable," Marketing News, March, 9.
Smith, Daniel C. (1992), "Brand Extensions and Advertising Efficiency: What Can and Cannot Be Expected," Journal of Advertising Research, 32, November, 11-20.
Davis, Scott, Jeffry Inman and Leigh McAlister (1992), "Promotion has a Negative Effect on Brand Evaluations Or Does It? Additional Discounting Evidence," Journal of Marketing Research, 29, February, 143-148.
Dodds, William B., Kent B. Monroe, and Dhruv Grewal (1991), "Effects of Price, Brand, and Store Information on Buyers' Product Evaluation," Journal of Marketing Research, 28, August, 307-319.
Grover, Rajiv and V. Srinivasan (1992), "Evaluating the Multiple Effects of Retail Promotions on Brand-Loyal and Brand-Switching Segments," Journal of Marketing Research, 29, February, 76-89.
Hauser, John R. and Birger Wernerfeldt (1990), "An Evaluation Cost Model of Consideration Sets," Journal of Consumer Research, 16, March, 393-408.
Hogan, John E., Katherine N. Lemon and Roland T. Rust (2002), "Customer Equity Management: Charting New Directions for the Future of Marketing," Journal of Service Research, 5(1), 4-12.
Johnson, Tod (1984), "The Myth of Declining Brand Loyalty," Journal of Advertising Research, 24, Feb-Mar, 9-17.
Kamp, Edward and Deborah J. MacInnis (1995), “Characteristics of Portrayed Emotions in Commercials: When Does What Is Shown in Ads Affect Viewers?,” Journal of Advertising Research, 35, Nov-Dec, 19-28.
Keller, Kevin Lane (1993), "Conceptualizing, Measuring, and Managing Customer-Based Brand Equity," Journal of Marketing, 57, January, 1-22.
_________________ (2002), Strategic Brand Management: Building, Measuring, and Management Brand Equity, 2nd ed, Prentice-Hall Inc.
Lemon, Katherine N., Rust, Roland T., Valarie A. Zeithaml (2001), "What Drives Customer Equity," Marketing Management, 10, Spring, 21-25.
Lusch, Robert F. and Michael G. Harvey (1984), "Opinion: The Case for an Off-Balance-Sheet Controller," Sloan Management Review, 35, Winter, 101-105.
Mitchell, A. and J. C. Olson (1981), "Are Product Attribute Beliefs the Only Mediators of Advertising Effects on Brand Attitude?," Journal of Marketing Research, 18, August, 327-330.
Mela, Carl F., Sunil Gupta and Donald R. Lehmann (1997), "The Long-term Impact of Promotion and Advertising on Consumer Brand Choice," Journal of Marketing Research, 34, May, 248-261.
Rao, Akshay R. and Kent B. Monroe (1989), "The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrated Review," Journal of Marketing Research, 26, August, 351-357.
Rust, Roland T., Valarie A. Zeithaml and Katherine N. Lemon (2000), Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy, The Free Press.
Schultz, Don E. (1997), "Brand Equity Has Become Oh So Fashionable," Marketing News, March, 9.
Smith, Daniel C. (1992), "Brand Extensions and Advertising Efficiency: What Can and Cannot Be Expected," Journal of Advertising Research, 32, November, 11-20.
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