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해당 자료는 7페이지 까지만 미리보기를 제공합니다.
7페이지 이후부터 다운로드 후 확인할 수 있습니다.
7페이지 이후부터 다운로드 후 확인할 수 있습니다.
목차
Course Objects 3
Overall Content 3
Group size 3
Time 3
Rundown 4
Customer service
What is customer? 5
Rules of effective customer service 5
Service Flow
Preparation 6
Arriving at the cabin 6
Boarding 7
Taking off 7
Appetizer service 7
Meal service 8
In-flight movie 8
Selling duty free item 8
Touch down 9
Moving to local hotel 9
Traveling 9
Sharing experience of in-flight service (Episodes) 10
Dealing with emergency situation 13
Greeting & Facial expression 14
Grooming
Hairdo 17
Make-up 18
Grooming 19
Overall Content 3
Group size 3
Time 3
Rundown 4
Customer service
What is customer? 5
Rules of effective customer service 5
Service Flow
Preparation 6
Arriving at the cabin 6
Boarding 7
Taking off 7
Appetizer service 7
Meal service 8
In-flight movie 8
Selling duty free item 8
Touch down 9
Moving to local hotel 9
Traveling 9
Sharing experience of in-flight service (Episodes) 10
Dealing with emergency situation 13
Greeting & Facial expression 14
Grooming
Hairdo 17
Make-up 18
Grooming 19
본문내용
That is why you learned make-up, hairdo from trainer, Sally. I know “Appearance check” is really bother-some, and it takes long time to put make-up. However, you are never being negligent of your appearance. You should not forget that you are flowers and mirrors that represent our airline. Next, you take copies of flight information including the name of captain, aircraft that you will board on, parking bay, passenger lists.In briefing room, you go through with facts of safety and service or the characteristics of line, you will also have brief about meal service, immigration forms and in-flight movie. In the navigation briefing, you have to be aware of the emergency contact, procedure for emergency situation.
2.Arriving at the cabin
If you reach the cabin, you check safety equipment; slide raft, fire extinguisher and oxygen bottle in individual position. If you are freshmen, you will set toilet stuff and arrange newspaper and magazines to be able to see logo of them to passengers. After arranging all stuff and checking, you have to report to the CFA (Chief Flight Attendant).
3.Boarding
When passengers get on the board, you greet passengers like say “hello” or “Good morning” and help them to arrange their luggage in your position.Next, you have to check seat belt and check seats is up right. Sometimes children who do not wear seat belts bother us. No matter how we try to wear seat belts, they do not wear seat belts. So their mother hold their kids in their arms and plane takes off. However, I expect your proper handling picky and crying children. You can give them candies, toys or whatever it is up to you.
2.Arriving at the cabin
If you reach the cabin, you check safety equipment; slide raft, fire extinguisher and oxygen bottle in individual position. If you are freshmen, you will set toilet stuff and arrange newspaper and magazines to be able to see logo of them to passengers. After arranging all stuff and checking, you have to report to the CFA (Chief Flight Attendant).
3.Boarding
When passengers get on the board, you greet passengers like say “hello” or “Good morning” and help them to arrange their luggage in your position.Next, you have to check seat belt and check seats is up right. Sometimes children who do not wear seat belts bother us. No matter how we try to wear seat belts, they do not wear seat belts. So their mother hold their kids in their arms and plane takes off. However, I expect your proper handling picky and crying children. You can give them candies, toys or whatever it is up to you.
- 가격3,000원
- 페이지수21페이지
- 등록일2010.06.03
- 저작시기2004.01
- 파일형식워드(doc)
- 자료번호#616597
본 자료는 최근 2주간 다운받은 회원이 없습니다.
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