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이다. 다만 국세청의 대응성지표에는 고객만족도조사 이외에 민원처리와 관련된 부분이 추가로 포함되어야 할 것이다.
4) 국세청 성과측정지표의 기준
성과측정지표의 기준으로는 Ammons(1996:13-14)는 9가지를 제시하고 있다.
① 타당성(validity) :
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Ammons, David N. (1995). Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services, PAR, 55(1).
Brown, Karin., Coulter, Philip B. (1983), Subjective and Objective Measures of Police Service Delivery, PAR, 43(1): 50-58.
Brudney, Jeffrey L.,
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Ammons ed. 『Accountability for Performance』.
USGAO (1978). 『Comprehensive Approach for Planning and
Condunting A Program Results Review』, Washington, D.C.
Weimer, David L. and Aidan R. Vining (1989). 『Policy Analysis : Concepts and Practice』, Prentice Hall, Inc.
Wilson, Woodrow (1887). “The S
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Ammons, David N.(1995). Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services. Public Administration Review. 55(1): 37-46.
Anderson, Dennis B.(1994). Performance Appraisal: A Different Approach, FBI Law Enforcement Bulletin, 63: 18-22.
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