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해석된다.
셋째, 공포나 불안과 같은 정서적 반응이다.
○ 대상자 역할의 수락: 수용단계를 의미, 사람들은 문제를 질병으로 심각하게 생각한다
○ 환자 역할을 수용하면 증상과 다른 신체기능에 대해 몰두한다.
○ 건강관리자와 접촉: 대부
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conception. It is not like the arrangements of imperial federation in Germany. There local government is not yet, fully, local self-government. The bureaucrat is everywhere busy. His efficiency springs out of esprit de corps, out of care to make ingratiating obeisance to the authority of a superior,
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Health Care Marketing, 9.
Yi, Youjae, "A Critical Review of Consumer Satisfaction (1990)," In Valarie A. Zeithaml (Ed.). Review of Marketing chicago, IL: American Marketing Association.
Zeithaml, V. A., L. L. Berry and A. Parasuraman (1993), "The Nature and Determinants of Customer Expectations of S
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Health. Journal of Social Issues, Vol.18.
Gannon, M.J., & Handrickson, K.H.(1973). Career Orientation and Job Satisfaction among Working Wives. Journal of Applied Psychology, Vol. 57.
Gilmer, B.H.(1966). Industrial Psychology, 2nd(ed), Tokyo:McGraw-Hill Kogakusha.
Goodman, P.S., and Penning, J.M.(19
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