감정노동 이론적 배경

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감정노동 이론적 배경에 대한 보고서 자료입니다.

목차

Ⅱ. 이론적 배경

1. 감정노동
1) 감정노동의 개념과 구성요소
2) 감정노동의 유형
3) 감정노동 관련 선행연구

2. 감정노동수행전략
1) 표면행위와 내면행위
2) 자연적 감정표현
3) 감정노동전략의 결정요인
4) 감정노동차원

3. 조직기반 자존감
1) 자존감의 개념
2) 자존감과 스트레스의 관계
3) 조직기반 자존감

4. 직무만족과 조직몰입
1) 직무환경 및 허츠버그 2요인이론
2) 직무만족의 정의 및 요인
3) 직무만족의 중요성
4) 조직몰입의 개념과 유형
5) 조직몰입의 선행연구

본문내용

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키워드

감정노동,   조직기반 자존감,   직무만족과 조직몰입