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national Journal of Service Industry Management, 8(2), 131-147.
Davis, Tim (1984), “The Influence of the Physical Environment in Offices,\" Academy of Management Review, 9(2), 271-283.
Engel, James F. and Roger D. Blackwell (1982), Consumer Behavior, New York: Holt, Rinehart, and Winston.
Fornell,
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