목차
I. 문제제기
Ⅱ. 조직운영형태별 성과에 대한 이론적 논의
Ⅲ. 연구의 분석틀 및 방법
1. 공공의료서비스의 특징
2. 분석틀 및 연구방법
Ⅳ. 성과평가의 실증분석 결과 및 논의
1. 객관적 경영성과평가
1) 공익성차원 성과평가
2) 경영관리차원 성과평가
3) 인력관리차원 성과평가
4) 재정자립도차원 성과평가
2. 조직운영형태별 경영성과 분석결과에 대한 종합적 논의
3. 주관적 고객만족도평가
V. 결 론
참 고 문 헌
Ⅱ. 조직운영형태별 성과에 대한 이론적 논의
Ⅲ. 연구의 분석틀 및 방법
1. 공공의료서비스의 특징
2. 분석틀 및 연구방법
Ⅳ. 성과평가의 실증분석 결과 및 논의
1. 객관적 경영성과평가
1) 공익성차원 성과평가
2) 경영관리차원 성과평가
3) 인력관리차원 성과평가
4) 재정자립도차원 성과평가
2. 조직운영형태별 경영성과 분석결과에 대한 종합적 논의
3. 주관적 고객만족도평가
V. 결 론
참 고 문 헌
본문내용
, Marc. (1999). Results-oriented Government: Citizen Involvement in Performance Measurement. In Arie Halachmi(ed.), Performance and Quality Measurement in Government: Issues and Experiences, 51-64. Burke, VA: Chatelaine Press.
Clarke, Thomas. (1994). Reconstructing the Public Sector: Performance Measurement, Quality Assurance and Social Accountability in Thomas Clarke(ed.). International Privatization Strategies and Practices. Walter de Gruyter & Co.
Epstein, Paul D. (1992). Get Ready: The Time for Performance Measurement Is Finally Coming. Public Administration Review, 52(5).
Fitzerald R. and Robert T. Durant (1980), Citizen Evalations and Urban Management :Service Delivery in an Era of Protest. Public Administration Review, 40(6): 584-594.
Foreman-Peck, J. (1985). Competition and Performance of the United Kingdom Telecommunication Industry. Telecommunications Policy, 9: 215-14.
Harney, Donald F. (1992). Service Contracting- A Local Government Guide, Washington D. C.: ICMA.
Johnston, Jocelyn M., and Romzek, Barbara S. (1999). Contracting and Accountability in State Medicaid Reform: Rhetoric, Theories, and Reality. Public Administration Review, 59(5): 383-399.
Kandampully, Jay. (1998). Service Quality to Service Loyalty: A Relationship which goes beyond Customer Services. Total Quality Management, 9(6).
Kopczynski, Mark. and Lombardo, Michael (1999). Comparative Performance Measurement: Insights and Lessons Learned from a Consortium Effort. Public Administration Review, 59(2).
OECD Code 421996011P1. (1996). Responsive Government: Service Quality Initiatives. OECD Online Bookshop.
Poister, Theodore. H. & Henry, Gary. T. (1994). Citizens Ratings of Public and Private Services Quality: A Comparative Perspective. Public Administration Review, 54(2): 155-60.
Prager, Joans. (1994). Contracting Out Government Services: Lessons from the Private Sector. Public Administration Review, 54(2).
Romzek, Barbara S. and Dubnick, Melvin J. (1998). Accountability. International Encyclopedia of Public Policy and Administration. Jay Shafritz, Editor-in-Chirf. New York: Westview Press: 6-11.
Rosentraub, Mark S. and Lyke Thompson. (1981), The Use of Surveys of Satisfaction for Evaluations. Policy Studies Journal, 9(2): 990-998.
Rowley, Jennifer. (1998). Quality Measurement in the Public Sector: Some Perspective from the Service Quality Literature. Total Quality Management, 9(2).
Savas, E. S. (1987). Privatization: The Key to Better Government. New Jersey: Chatham House Publishers.
Stipak, Brian (1983). Interpreting Subjective Data for Program Evaluation. Policy Studies Journal, 12(2): 305-314.
Wholey, Joseph S. and Harry. P. Hatry (1992). The Case for Performance Monitoring. Public Administration Review, 52(6): 604-610.
Wisniewski, Milk., Donnelly, Mike. (1996). Measueing Service Quality in the Public Sector: The Potential for SERVQUAL. Total Quality Management, 7(4).
Wright, Alex. (1997). Public Service Quality: Lessons not learned. Total Quality Management, 8(5).
Clarke, Thomas. (1994). Reconstructing the Public Sector: Performance Measurement, Quality Assurance and Social Accountability in Thomas Clarke(ed.). International Privatization Strategies and Practices. Walter de Gruyter & Co.
Epstein, Paul D. (1992). Get Ready: The Time for Performance Measurement Is Finally Coming. Public Administration Review, 52(5).
Fitzerald R. and Robert T. Durant (1980), Citizen Evalations and Urban Management :Service Delivery in an Era of Protest. Public Administration Review, 40(6): 584-594.
Foreman-Peck, J. (1985). Competition and Performance of the United Kingdom Telecommunication Industry. Telecommunications Policy, 9: 215-14.
Harney, Donald F. (1992). Service Contracting- A Local Government Guide, Washington D. C.: ICMA.
Johnston, Jocelyn M., and Romzek, Barbara S. (1999). Contracting and Accountability in State Medicaid Reform: Rhetoric, Theories, and Reality. Public Administration Review, 59(5): 383-399.
Kandampully, Jay. (1998). Service Quality to Service Loyalty: A Relationship which goes beyond Customer Services. Total Quality Management, 9(6).
Kopczynski, Mark. and Lombardo, Michael (1999). Comparative Performance Measurement: Insights and Lessons Learned from a Consortium Effort. Public Administration Review, 59(2).
OECD Code 421996011P1. (1996). Responsive Government: Service Quality Initiatives. OECD Online Bookshop.
Poister, Theodore. H. & Henry, Gary. T. (1994). Citizens Ratings of Public and Private Services Quality: A Comparative Perspective. Public Administration Review, 54(2): 155-60.
Prager, Joans. (1994). Contracting Out Government Services: Lessons from the Private Sector. Public Administration Review, 54(2).
Romzek, Barbara S. and Dubnick, Melvin J. (1998). Accountability. International Encyclopedia of Public Policy and Administration. Jay Shafritz, Editor-in-Chirf. New York: Westview Press: 6-11.
Rosentraub, Mark S. and Lyke Thompson. (1981), The Use of Surveys of Satisfaction for Evaluations. Policy Studies Journal, 9(2): 990-998.
Rowley, Jennifer. (1998). Quality Measurement in the Public Sector: Some Perspective from the Service Quality Literature. Total Quality Management, 9(2).
Savas, E. S. (1987). Privatization: The Key to Better Government. New Jersey: Chatham House Publishers.
Stipak, Brian (1983). Interpreting Subjective Data for Program Evaluation. Policy Studies Journal, 12(2): 305-314.
Wholey, Joseph S. and Harry. P. Hatry (1992). The Case for Performance Monitoring. Public Administration Review, 52(6): 604-610.
Wisniewski, Milk., Donnelly, Mike. (1996). Measueing Service Quality in the Public Sector: The Potential for SERVQUAL. Total Quality Management, 7(4).
Wright, Alex. (1997). Public Service Quality: Lessons not learned. Total Quality Management, 8(5).
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