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people in hospitality and travel marketing
4. People and services marketing
5. The importance of service quality
6. Total Quality Management
7. TQM에 대한 다섯 가지 중요한 규칙
8. Employees : Managing internal Customers for Service Quality
9. Staff Selection, Orientation, a
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services: The antecedents that have an impact on behavioral outcomes in the life insurance industry, Journal of Financial Services Marketing, 8(4)
22. E. M. Tauber(1972), Why do people shop?, The Journal of Marketing, Vol.36, No.4
23. Engel, James F., Roger D. Blackwell, and Paul W. Miniard(1986), C
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and wants, there has been greater focus on organizations' adhering to ethical values rather than simply providing products. This focus has come about for two reasons. First, when an organization behaves ethically, customers develop more positive attitudes about the firm, its products, and its servic
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and social exchange.
As a result, I saw that the exclusive women\'s fashion shop played a different role. Except for retailing the clothes, many \'spacial\' functions and services contributed to preservation and extention of customer. Even though customers are limited to the upper-middle class my co
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people who are afflicted with such health problems are able to carry on a rich, satisfying, and productive life.
■■ A holistic Framework for Sensitivity to Human Variability
All people have basic needs of food clothing, and shelter and share similar desires and goals to improve the quality of their
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and berry, L. L.(1990). Delivering Quality service: Balancing Customer Perceptions and Expectations, free press
※ 부록
안녕하십니까?
바쁘신 와중에도 설문에 참여해 주셔서 감사합니다.
이 설문지는 2009년 동양대학교 학생의 행정서비스에 대한 만족도에 대해 조사하
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service quality, customer satisfaction and behavioral intention. J Health Care Marketing 9(4): 5-17.
Yi YJLa SA (2003). The Relative Effects of Three Dimensions of Service Quality on CS. A Comparative Study of Existing vs. Potential Customers. Korea Marketing Rev 18(4): 67-97.
Zeithaml VABitner MJ (
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and Barton A. Weitz(1982), The SOCO Scale; A Measure of the Customer Orientation of Salespeople, Journal of Marketing Research, 19(August), 343-351.
Swan, Jone E., I. Fredrick Trawick, and David W. Silva(1985), Ⅰ. 서 론
1. 연구의 목적
2. 연구 방법
Ⅱ. 이론적 고찰
1. 물리적
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and legal systems, as well as unfamiliar economic conditions, advertising media, and distribution channels. An international firm accustomed to promoting its productson television will have to alter its approach when entering a less developed market in which relatively few people have televisions. A
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People Stand.........54
Chapter 7. Application of Leadership in Korean Churches......55
Section 1. Vision of the Korean Society and Churches.......55
Section 2. Pastor's Quality of the 21st Century...........57
Section 3. Development of the Biblical Pastor Leadership....64
1. Anointed lea
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and running statistical analysis for the evaluative research of the service programs
Office of Research Affairs (NAME) 12/2006 – 02/2008
Research assistant (Full-time paid work)
Project for a Study on the Respite Services for the people (project N
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Position : Mechanical (Rollingstock/Mechatronic) Engineer
Contact Number : +82-10-8750-8244
WORK EXPERIENCE
Totally more than 7years of experience for Test & Commissioning, Warranty Service and Quality control in Rolling Stock industry as an engineer and Manager
Mechatronic(Rolling-stock) Eng
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hilosophy, customer experience management systems, and store operations. As I grow in the role, I will look for opportunities to lead teams, ensuring the brand’s service quality remains at the highest standards.
In the next five years, I envision myself taking on a leadership role in retail operatio
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and intranet projects. Lead teams in building Web-based courses for the financial services and banking industries. Responsibilities include drawing up budgets and technical specifications, overseeing quality assurance teams, and meeting with external and internal clients.
April 1995 to April 1997 X
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quality and distribution network, which led me to aspiration to apply for DSEC.
When it comes to productivity and competitiveness, confrontation against with China will be getting tough, thus many shipbuilding companies in Korea are taking a focus on technology and service. 1. 한글 자기소개서
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