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Satisfaction Response, Journal of Marketing Research, Vol.24 1987, pp258-270
Howard, John A & J.N Sheth, The Theory of Buyer Behavior, New york: John Willy and Sons, 1969, p145
Westbrook, Robert A. & Micheal D. Reilly, Value-percept Disparity:An Alternative to the Disconfirmation of Expectation The
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satisfaction with tasks), 조직과 관리에 대한 만족(satisfaction with organization and management), 보수에 대한 만족(satisfaction with pay), 작업량에 대한 만족(satisfaction with workload) 등을 수시로 점검하여야 할 것이다. 또한 어떤 부서가 “격무 부서”인지 등을 파
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satisfaction with tasks), 조직과 관리에 대한 만족(satisfaction with organization and management), 보수에 대한 만족(satisfaction with pay), 작업량에 대한 만족(satisfaction with workload) 등을 수시로 점검하여야 할 것이다. 또한 어떤 부서가 “격무 부서”인지 등을 파
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Satisfaction(직원만족)
Improve Pride & Joy(자부심과 즐거움의 향상)
고객이 만족할 만한 서비스를 제공하기 위해서는 실제로 고객과 대면하며 일을 하는 직원들이 자부심을 갖고 즐겁게 일할 수 있는 환경을 만들어야 한다. 리츠칼튼에서는 직원들
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satisfaction," The CornellH. R. A. Quarterly, (Feb.), 1988, pp.45-51.
Churchill, G. A., & Surprenant, C., " An investigation into the determinants of customer satisfaction," Journal of Marketing Research, 19(Nov), 1982, pp.491-504.
Crosby, L. A., Evans, K. R., & Cowles, D., "Relationship quality in
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satisfaction study showed that 75.0% of subjects were satisfied with the web-based learning system and 87.5% of them stated that they would recommend this system to the other nursing educational program.
In the educational materials characteristics, much higher satisfaction was induced when the sub
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Satisfaction, Dissertation and Complaining Behavior, Vol. 7.
Booms, B.H. and Bitner, M. J.(1981), “Marketing Strategies and Organization Structures for Service Firms,”in Marketing of Services, James H. Donnelly and William R. George, Proceeding Series, American Marketing Association.
Finkelmann, D.
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Satisfaction
Jeon, Young-Ho, Kim, Shin-Jung
The heart service of a receptionist who receives customers in the front line of a business has a great effect on the management of Company. Considering of this, this study offers a view that high job satisfaction of an employee who works eating-out busines
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satisfaction toward the attitudes of teachers, satisfaction toward school system and service.
Using a survey technique, data were randomly collected from the parents whose children are attending the Handicap School in Seoul, Korea. The sample size was 355.
The collected data were inputed to the IBM
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Satisfactions," Journal of Retailing, 72(2).
Swan, J. E., I. F. Trawick, and D. W. Silva, (1985), "How Industrial Salespeople Gain Customer Trust", Industrial Marketing Management, 14(3).
Teas, R. Kenneth (1993), "Expectations, Performance Evaluation and Consumers' Perceptions of Quality," Journal o
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