The trouble with the enterprise software 비평

목차

The Trouble with Enterprise Software – Cynthia Rettig

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Claim 5

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Conclusion

Implication of Cisco – The model student for us.

본문내용

The software itself is not developed by new technology, as the hardware is. The hardware is newly developed and invented but the software is evolved by human’s creativity which becomes innovation. By adoption and adaptation of different types and functions from different fields, the software is recreated. For example, ERP system is recreated and evolved system integrating inventory, human resources, procurement, production, CRM, SCM, finance, sales, etc (as taught in Session 5). But the integration also brings the complexity which makes the implementation too difficult. But the modular concept may help firms to decrease complexity.
Claim 3
Business users and management always want to customize their software to fit their own needs without proper knowledge for the system. “Software is infinitely malleable,” says computer historian Martin Campbell-Kelly. However, as enterprise software becomes increasingly comprehensive and complex, the costs and risks involved in changing it increase as well. No single person within an organization could possibly know how a change in one part of the software will affect its functioning elsewhere. And customizing could lead to in-house bugs and glitches that were hard to foresee and expensive to fix.
Evaluation and Critique
There is a forked road. Standardization or Customization. The customization is modifying software to fit the company’s needs and market. As taught in Session 5, technical failure from customization is the one of the key risks of ERP implementation. The package is proved with long time testing but complex. Customizing the package software may bring bugs and errors unknown, especially when customization is done without enough knowledge about the system.

키워드

ERP,   기업소프트웨어 문제점,   MIS,   경영정보시스템