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of Business Education 44(1):65-92.
Lee AJPark DHPark JW (2003). Effect of the Service Quality of Foodservice Industry on Customer Satisfaction, Revising Intention, and Oral Transmitting Intention. Korean J Hospitality Administration 12(1): 191-213.
Lee HS (1997). Determinants of Perceived Service Qu
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of Service Industry Managerment, Vol. 5, No.1, 1994, pp. 49∼63.
Keaveney, S. M., "Customer Switching Behavior in Service Industries; An Exploratory Study", Journal of Marketing. Vol.59 (April), 1995, pp.71∼82.
Zeithaml, V.A. & M.J.Bitner, Services Marketing : integrating customer focus across the f
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and berry, L. L.(1990). Delivering Quality service: Balancing Customer Perceptions and Expectations, free press
※ 부록
안녕하십니까?
바쁘신 와중에도 설문에 참여해 주셔서 감사합니다.
이 설문지는 2009년 동양대학교 학생의 행정서비스에 대한 만족도에 대해 조사하
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and Personal F actors in Employee Turnover and Absenteeism", Psychological Bulletin, 80, 151-176.
Pugh, S. D.(2001), "Service with a Smile: Emotional Contagion in the Service Encounter", The Academy of Management Journal, 44(5), 1018-1027.
Pugliesi, K.(1994), "The Consequences of Emotional Labor: E
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on the elements of the complaint in advance and to provide guidance so that the customer satisfaction level can be increased. Likewise, it is also necessary to increase the effect of word-of-mouth publicity.
Price attributes were found to enjoy relatively high satisfaction level. However, differenti
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of sociocultural values toward appearance,' 'appearance satisfaction,' 'body esteem,' and 'involvement in lookism'; and was statistically processed, using the SPSS program. Relationship between lookism and the respondents' involvement in lookism in terms of the items, and the effects of lookism on t
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the very first job to be done is knowing exactly what customers want and fulfilling their satisfactions to survive in the fast changing enviroment.
This study has been conducted to find out and specify target market customers' decision making facts on restaurant choice to set up proper marketing str
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of the DAS service, and Research 2 examining and verifying the developed model. And the results of the survey analysis are as follows:
First, the quality of the outcome and perceived enjoyment have a positive effect on the perceived usefulness in Research 1 and Research 2, while having a negative im
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환경적 특성
3. 치료식 개요
1) 환자급식 및 임상영양서비스
2) 치료식 및 영양상담
3) 혈액투석 환자의 치료식
4. 만성 신부전 환자의 교육
1) 만성 신장병에 대한 지식 교육
2) 치료식 교육
3) 투석전 환자를 위한 교육
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The Fifth Special Report to the U. S. Congress on Alcohol and Health. Secretary of Health and Human Service. U. S. Department of Health and Human Service, pp83~89, 1983.
Walters, G. The Gambling Lifestyle : I. Theory, Journal of Gambling Studies, pp159~182, 1994.
Wexler, S. A. Chart on the effects o
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