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ervice qualities of manpower resources, and externality of physical characteristics were very important.
In consideration of the results of positive study, quality of physical service, service quality of the operating process, service quality of manpower resources appeared to be important factors fo
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Quality on Customer Satisfaction and Revisit Intention. Korean J Culinary Res 10(4): 84-95.
Kang SUNa YS (2004). The Analysis toward Consumption State, Import and Export in the World Coffee Market: The Case of Korea, U.S.A., Japan Market. Korean J Culinary Res 10(3): 65-82.
Kim DJKim GJ (2010). A Co
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Quality on Post-Lecture Intentions. Work Study. 52(5). 24-35.
Rust, R. T. & Oliver, R. L. (1994). Service Quality: New Directions in Theory and Practice. Sage Publications.
Zhu, F. X., Wymer. Jr. W. & Chen, I. (2002). IT-Based Services and Service Quality in Consumer Banking. International Journal
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quality of products, delivery, homepage, interface and the marketing of sellers. Interface and the marketing of sellers among them show high intention of purchase relatively. However if analyzed the frequency of elements that concern when customers buy, the result shows quality(36.1%), the evaluatio
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Quality Management: A Survey of Recent Progress, Public Administration Review. 55(1).
Berman, Evan M. & West, jonathan P. (1997). Total Quality Management in Local Government, in Gargan, John J. (ed). Handbook of Local Government Administration, N. Y.: Marcel Dekker, Inc.
Blair, Tony. (1997). 「토니
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