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Dissatisfaction and Complaining Behavior, 5, pp. 93-103.
Bolton, Ruth N. and Tina M. Bronkhorst (1995), \"The Relationship Between Customer Complaints to the Firm and Subsequent Exit Behavior,\" Advances in Consumer Research, 22, pp. 94-100.
Cadotte, Ernest R. and Norman Turgeon (1988), \"Dissatisfi
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Miller, J. A., \"Studying Satisfaction, Modifying Models, Eliciting Expectations, Posing Problems, and Making Meaningful Measurements,\" in H.K. Hunt ed., Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction, 1977, 72-91.
Molly I. Rapert and Brent M. Wren, \"Service quali
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수 있는 기회를 준 것이 그들의 직무에 대한 만족을 높였다. 그리고 그런 그들의 성과가 아주 좋음으로써 성과가 오히려 그들에게 만족을 준 경우도 생각할 수 있다. Dissatisfaction and Whistle-blowing. (불만족과 밀고)
CASE INCIDENT
Binney & Smith
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How do I calm Crying Child?
The way to take care of Dissatisfaction Consumer
- 자사의 제품이나 서비스에 Claim을 갖고 있는 소비자들에 대한 고찰
우는 아이 달래기
1. Prologue
▪ “우는 아이 달래기” ?
▪ Based on CRM & e-CRM, u-CRM
&#
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지 임상, vol.26, No.3.
Hargreaves, D., & Tiggemann, M. (2002). The role of appearance schematicity in the development of adolescent body dissatisfaction. Cognitive Therapy and Research.
Jansen, A., Nederkoorn, C., & Mulkens, S. (2005). Selective visual attention for ugly and beautiful body parts in
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s tend to be antiquated in one to two years. Thus, it is necessary to manage in advance so that there would be no additional cost.
Securing sufficiently larger parking facility is very important element for decreasing dissatisfaction and for increasing customer retention rate since parking facility
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dissatisfaction with weight was high, with 46.4 and that the adolescents\' involvement in lookism is too high, with teenagers\' plastic surgeries accounting for about 10% of the overall plastic surgeries.
Adolescence is a preparatory stage for a child\'s growth into an independent adult, and is a pe
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Dissatisfaction: The Dynamic Aspect of the Cognitive Process, Journal of Marketing Research, 20(November), 393-404.
Narver, John C. and Stanley F. Slater(1990), The Effect of a Market Orientation on Business Profitability, Journal of Marketing, 54(October), 20-35.
Oliver, Richard L.(1980), The Cog
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