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satisfaction and organizational justice variables. Many studies on the role of justice factors has been emphasized with distributive and procedural justice. And, the role of interactional justice, defined as the perceived fairness of interpersonal treatment people receive from decision makers, has n
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, 22(1), 52-61.
Maxham, James G.(2001), Service Recovery's influence on comsumer satisfaction, positive word-of-mouth, and purchase intentions, Journal of Business Research, 54(Oct), 11-24.
Mohr. Lois A. and Mary Jo Bitner(1995), "The Role of Employee Efforts in Satisfaction with Service Transaction
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behavior and make-up motivation associated with interpersonal relation and life satisfaction : focusing on women in their 20s, 30s, and 40s 학위논문(박사) - 노선옥 - 성신여자대학교 대학원 1.서론
2.본론
1)내 자신이 느끼는 것
2)나의 사례
3.결론
-참고 자료-
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