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of transformational and transactional leadership theories.
The objective of the thesis are to analyze what kinds of leadership styles are more effective to the subordinates' empowerment.
The findings of this study are summarized as follows: The hypothesis I was supported, and Ⅱ was rejected throug
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of transformational and transactional leadership theories.
The objective of the thesis are to analyze what kinds of leadership styles are more effective to the subordinates' empowerment.
The findings of this study are summarized as follows: The hypothesis I was supported, and Ⅱ was rejected throug
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4 절 벤치마킹, 서비스품질과 고객만족의 인과관계
1. 서비스 품질(overall service quality)
2. 고객만족 (customer satisfaction)
3. 성과 (performance)
제 Ⅳ 장 벤치마킹 프로세스
제 Ⅴ 장 벤치마킹에서 돌아봐야 할 문제점들..
제 Ⅵ 장 결 론
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of Information on Problem Definition:
An Integrated Model," Policy Studies Review 15:109-136.
Peters, G. 1993. American Public Policy. NJ: Chatham House Publishers, Inc.
Rich, R. and Oh, C.H. 1996. "Knowledge and Public Policy: A Framework for Analysis," Paper presented at the Annual Meeting of th
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of Management Information System, Dongeui University Ⅰ. 서 론
Ⅱ. 이론적 배경
2.1 지식경영의 정의
2.2 지적자산의 측정 방법
Ⅲ. 지식경영 수준 평가 모델
3.1 지식경영의 수준 측정
3.2 지식경영의 평가 모델
Ⅳ. 연구방법
4.1 업체 선정
4.2
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and handicaps of User satisfaction estimation which is being used in practical domains on company,
3) search for the better way in application through comparative analysis between case study of customer satisfaction structure by structural equation model and by ordinary estimation model.
We have con
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and relationships with business connections have a significant relation with the expected level regarding the performance of B To B. In addition, they show that information system maturity based on B To B is generally high.
Through our findings, we can expect that businesses that have bigger organiz
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and the fashion-oriented character of customers are important factors in online shopper's buying intention.
These result give some managerial implications that interfaces, convenience, security, price strategy, delivery policy, products strategy, and famous brands are needed to consider for the per
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study of SERVQUAL's dimensionality. Service Industries J 18(2): 16-44.
Min KH (2009). A Study on the Education Programs for Employees in Coffee Restaurants from the Employers` Viewpoint. Korean J Culinary Res 15(3): 271-283.
Oliver RL (1980). A cognitive model of the antecedents and consequences of
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of Leader Consideration and Initiating Structure to Subordinates Satisfaction, Administrative Science Quarterly, 1971.
J. A. Fitzsimmons & M.J. Fitzsimmons, Service Management for Competitive Advantage, McGraw-Hill, 1995, pp.3～4.
J. Komaki, "Toward Effective Supervision : An Operant Analysis and Co
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