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Marketing. European Journal of Marketing, 12(8), 588-601.
Markus, H. & Kitayama, S.(1991). Culture and the Self: Implications for Cognition, Emotion, and Motivation. Psychological Review, 98, 224-253.
Trafimow, D., Triandis, H. C., & Goto, S. G. (1991). Some Tests of the Distinction between the Priv
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서비스품질과 성과
제 3 절 시장지향성, 고객만족과 성과
제 4 절 벤치마킹, 서비스품질과 고객만족의 인과관계
1. 서비스 품질(overall service quality)
2. 고객만족 (customer satisfaction)
3. 성과 (performance)
제 Ⅳ 장 벤치마킹 프로세스
제 Ⅴ
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of Consumer Satisfaction, 14,
Rhoades, D., Waguespack B., & Treudt, E. (1998), \"Service Quality in the US Airline Industry: progress and problem,\" Managing Service Quality, 8(5), 306-311. I. 서 론
II. 이론적 배경
2.1. 항공사 서비스 품질
2.2. 항공사 서비스 품질 만족도
III. 연
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quality in services selling: an interpersonal influence perspective,\" Journal of Marketing, 54(july), 1990, pp.68-81.
Fillatrault, P., & Ritchie, J. R., \"The Impact of Situational Factors on the Evaluation of Hospitality Service,\" Journal of Travel Research, (Spring), 1988, pp.29-37.
Folkes, V.,
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of Services Marketing, in Press.
Zeitharnl, Valarie A., Leonard L. Berry and A. Parasuraman(1996), The bahavioral consequences of service quality, Journal of Marketing, 60(April), 31-46. Ⅰ. 문제제기 및 연구방법.
Ⅱ. 정의 및 이론적 배경.
2.1. 서비스 실패
2.2. 소비자 불만행동.
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The Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process, Journal of Marketing Research, 20(November), 393-404.
Narver, John C. and Stanley F. Slater(1990), The Effect of a Market Orientation on Business Profitability, Journal of Marketing,
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Quality service: Balancing Customer Perceptions and Expectations, free press
※ 부록
안녕하십니까?
바쁘신 와중에도 설문에 참여해 주셔서 감사합니다.
이 설문지는 2009년 동양대학교 학생의 행정서비스에 대한 만족도에 대해 조사하는
설문지입니다.
여러분
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on 7Ps, which are service marketing mix elements. Going forth, this research may have presented the marketing strategy direction concerning indoor golf practice center service, and this research will hopefully help the managers who are faced with difficulty in terms of operation from various aspects
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The theory of buyer behavior. New York: wiley, 145-150.
Joung KH (2004). The Effect of Family Restaurant\'s Service Quality on Customer Satisfaction and Revisit Intention. Korean J Culinary Res 10(4): 84-95.
Kang SUNa YS (2004). The Analysis toward Consumption State, Import and Export in the World C
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서비스 기능으로 그 초점이 변화하고 있다. 본 연구는 병원의 서비스 품질에 초점을 두고 서비스 품질 성과에 영향을 미치는 요인이 무엇인가에 대하여 밝혀보고자 하였다.
이를 위해서 먼저, 병원의 서비스는 어떠한 서비스 품질 차원으로
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on technology and service. 1. 한글 자기소개서
(1) 대우조선해양의 자회사인 DSEC은…
2. 영어번역본
(1) DSEC, the subsidiary company of Daewoo Shipbuilding & Marine Engineering Co. Ltd.,
1. 한글 자기소개서
(2) 디섹에서 QM 직무의 전문가가 되겠습니다
2.
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자기소개서(1)
COVER LETTER
Chongno-gu,
Seoul
02-000-1234
March 15, 1900
Manager of Personnel
American Express Bank Ltd.
dowoo BD. 1-1
Nam Dae Mun, Seoul
Dear Sirs
I am replying to your advertisement in the Pudlic Journal of November 5,
1900 for the position of paymaster's section.
As the enclosed r
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the Global Communications Division once I pass the examination.
I have firm belief that HDIS is the entrance of the path that can lead me in the right direction.
Application number I. Personal Statement
Describe a major personal, preferably non-academic, experience that has had a major impact
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of Birth: October 5, 1900
Address: Soecho-gu, Seoul
Phone: (02) 000-0000 / Mobile: 011-000-0000
EDUCATION
March 1900 ~ February 1900: Majored in Consumer Studies at Seoul National University
(GPA: 3.19 on a 4.3 scale)
March 1900 ~ February 1900: xx girls High School
SPECIAL ACTIVITIES
Experienced
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자기소개서(1)
COVER LETTER
Chongno-gu,
Seoul
02-000-1234
March 15, 1900
Manager of Personnel
American Express Bank Ltd.
dowoo BD. 1-1
Nam Dae Mun, Seoul
Dear Sirs
I am replying to your advertisement in the Pudlic Journal of November 5,
1900 for the position of paymaster's section.
As the enclosed r
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